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I read an article recently about a family whose dog escaped from a Dog Day Care Facility. The family was a new customer to this Day Care and when they returned to pick up their dogno dog. The article didn’t share if the dog was later found, but what it did share was that after the escape, the owners told the day care the dog was a fence climber.

I used to own a boarding kennel. Over the Christmas holiday one year, a new customer brought me two Cocker Spaniels for boarding. The wife dropped off the dogs and gave me instructions to clean their ears daily. Since I was not familiar with these dogs and knowing that not every dog enjoys getting their ears cleaned, I questioned the owner how easily the dogs would accept this. She assured me they would be fine. On the first attempt I received the worst bite of my professional career. I thought the dog crushed my finger. It was one of those moments where the dog had my hand firmed locked between his jaws and I had to use my other hand to pry open his mouth! The dog made a strong point he didn’t want his ears cleaned.

Fast forward two weeks to when the owners were to pick up the dogsthis time it was the husband who picked them up (wife dropped them off). As soon as he came in the door I informed him that the dogs never got their ears cleaned and that the male bit me badly on my first attempt. His reply”oh yeah, I’m sorry, they bite us all the time when we do that too!”

The point to sharing these stories is to encourage you share information about your pet’s behavior and personality with pet care providers. If the Day Care had known the dog was a escape artist, they could have taken precautions to make sure he did not escape. If I had known the cockers would bite with ear cleanings, I could have taken precautions and kept their ears in better health and my hand in better health. I could share a million more stories like these - my only guess as to why they happen so often is that sometimes pet owners might be a little ashamed of their pet’s behaviors. My advice to you is to forget about the embarrassment and share with your pet care professionals what they need to know to help keep your pet safe.

On the other hand - there are many pet care providers out there that just don’t care enough. I’ve seen many of them - and I cringe when I think about the heartbreak they could cause because of their reckless or careless behavior. I wish I could tell you exactly how to avoid those type of pet professionals - but I can’t. I can however give you some suggestions from the perspective of someone who took care of pets for a living.

1. The pet business should be clean, clean, clean! To me, if a business owner doesn’t care enough about the cleanliness of the facility, what else don’t they care about? The kennel or grooming shop or daycare doesn’t have to be ’state of the art’ - but it does need to be clean.

2. Meet the staff. Try to meet and talk with as many employees as possible. That is difficult from the business owners perspective - they have work to do. However these are the people that will be caring for your baby - try to meet as many as you can.

3. Get references. The best information can be learned from other customers of the business. Get several references and call them.

4. Depending on your state - some pet care businesses are guided by local Animal Control licensing. If that is the case in your state, call the licensing agency and ask about any reports of abuse or misconduct with this business. At the very least, check with the BBB.

Tags: Dogs

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